Customer Complaints channels

Customer Complaints channels

Ahli Microfinance Company is keen to provide the highest levels of service to its valued customers and their satisfaction with the services provided; we would like to inform you that in case of any complaint we can apply through one of the following means:

• PO Box 23543, Amman 11115, Jordan

• Complaints E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

• The website or through the company's social media platform

• Direct land- line +9626 586 5951.

• Toll free 0800 2288 7

• Personal presence to the Complaints Management Unit.

• Complaints boxes located in branches

• Fax number +9626 586 5952.


General Notes:

-The Complaint will be answered within (10) working days from the date of receipt the complaint unless the nature of complaint needs more time. In all cases the response time to answer the complaint will not exceed (30) working days from the date of submitting the complaint.


- In the event of dissatisfaction with the company response on the complaint, you may resort to the Central Bank of Jordan (CBJ) or the courts. Noting that you may contact the CBJ through any of the following means: (CBJ website or contact CBJ on 06-4630301 or send your complaint by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or personal presence  to CBJ premises or any of CBJ branches in Irbid and Aqaba.


- The following complaints will be excluded: The complaints that are currently manifested in front of courts or the complaints that have already attained a court ruling, Complaints concerning laborer and syndicalism issues, complaints have no complainant name or complainant information, client's inquiries and suggestions, complaints containing abuse or defamation or threat, complaints related to cases of anti-money laundering and financing of terrorism, the complaints that have already submitted and responded to unless these complaints have new updates can be considered, and complaints which are submitted by none of the above mentioned means.

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